You can change the file name. The naming convention of the .wav file contains the recording date (YYYYMMDD), the recording time (HHMMSS), and the user type (N user). Depend on your need you can precede.
You can build a separate application/script that provides an interface for making recordings and the script would save them to the local disk of the IPCC 4.0 server. Your other script would have to play prompts from disk instead of your prompt repository. I've never done this personally so you would have to test this to see how IPCC deals with the idea.
I tryied to use the crsraw2wav.exe application to convert everyday the waw files (agent.from.raw + agent.to.raw) to a .wav file ... but when I play the prompt the .to.raw audio reduce the volume during the call.. so I can't hear the client voice.. only the agent..
That's why I'd like to have a way to keep the recordings automatically viewed by Supervisor software (automatic set to extended lifetime)
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...
If you have 2 ISR routers, one acting as Failover, do we need to have both the same number of SRST licenses on the 2 routers?
No. You will only need the SRST licenses on the primary router. Because this feature...
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