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New Member

IPCC. Reporting of transfered calls

I have a question about reporting.

I want to know how many calls are being handled in my contact center and how many calls are being transfered from the contact center to anyone inside my company. Do I have to query the crs database to get this report?

2 REPLIES
Cisco Employee

Re: IPCC. Reporting of transfered calls

Hi,

yes you could use the standard reports for this. Guides are available here:

http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_programming_reference_guides_list.html

Regards,

Riccardo

New Member

Re: IPCC. Reporting of transfered calls

Thanks Riccardo,

My doubt was in knowing if it's well defined the transfer of calls in the database. what I'd like to do is know what percentage of the total calls are being passed inside the callcenter, I'll be check the link you sent, thanks

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