when I tried to generate some IPCC reports I got this error messege "There are no items available, because you are not authorized to view this data or the items have not been configured in the ICM and/or IPCC database.Contact your administrator to confirm your authorization and the ICM and/or IPCC configuration." I am using the administrator user for the system when I got this error, I am using version 7.1
Use ICM Config to create a user. This will create the user in Active Directory, so make sure the password satisfies the complexity requirements of the domain. Check the WebView box.
Now look on the AD in "Users and Computers" and check under Cisco_root - facility - instance to see if your user is there. You can also fire up the DomainManager.exe in icm\bin and check the membership.
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...