Unfortunately, that's exactly what happened. I have no idea why Cisco decided to shutdown a perfectly combined good Erlang B and C calculator, but they did. It was there for years, heavily used, and was always a fast way to get a picture of the CC requirements. It was OK before Christmas and then gone in late January.
Now you can get to the same point with a little more work.
1. Erlang C to get ASA and % queued
2. Erlang B on total BHCA for IVR treatment to get number of treatment ports
3. Erlang B on % BHCA queued to get number of queue ports
Cisco also have a UC Sizing Tool that is designed for CVP you can download and use (partner access required). There is another post today from me on this tool. Although designed for CVP it is perfectly applicable to IP IVR.
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