10-20-2010 06:43 PM - edited 03-14-2019 06:43 AM
Working on a position in queue script, I can't seem to get the position in queue variable to move beyond 1 no matter how many people are in the queue. Has anyone got any hints / tips? I'm using the Get Reporting Statistic, Position in Queue from CSQ IPCC Express.
10-20-2010 09:48 PM
Do you have the Get Reporting Statistic step in the queue loop of the select resource step?
Gabriel.
10-21-2010 04:54 AM
Yes, the get reporting statistic is in the select resource step of the queue loop.
10-22-2010 05:15 AM
I was able to get this work by changing the position in queue variable to the contacts waiting. Once I made that change, the number incremented depending on how many calls were in the queue.
10-22-2010 08:34 AM
You shouldn't have to use that as a work around. Open a TAC case, you may have a defect, and Cisco owes it to you, as a paying customer to deliver a working product.
Here is video proof that the PIQ value dynamically updates during script execution.
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