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New Member

IPCC Script Position in Queue not incrementing

Working on a position in queue script, I can't seem to get the position in queue variable to move beyond 1 no matter how many people are in the queue.  Has anyone got any hints / tips?  I'm using the Get Reporting Statistic, Position in Queue from CSQ IPCC Express.

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4 REPLIES

Re: IPCC Script Position in Queue not incrementing

Do you have the Get Reporting Statistic step in the queue loop of the select resource step?

Gabriel.

New Member

Re: IPCC Script Position in Queue not incrementing

Yes, the get reporting statistic is in the select resource step of the queue loop.

New Member

Re: IPCC Script Position in Queue not incrementing

I was able to get this work by changing the position in queue variable to the contacts waiting.  Once I made that change, the number incremented depending on how many calls were in the queue.

Re: IPCC Script Position in Queue not incrementing

You shouldn't have to use that as a work around.  Open a TAC case, you may have a defect, and Cisco owes it to you, as a paying customer to deliver a working product.

Here is video proof that the PIQ value dynamically updates during script execution.

http://www.youtube.com/watch?v=6VNd5pMgygo

Anthony Holloway

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