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New Member

IPCC Script (Saturday & Sunday)

Our business hours on Saturday are 9:00 AM to 12:00 PM. Sunday we are closed. It seems that right now, any call coming in on Saturday or Sunday is going to our queue instead of the off hours DN. So it almost seems like it's not reading the day of week and time of day properly. Everything Monday - Friday is working great.

Any thoughts on why this may be or how to troubleshoot this? Is there a tool that can be used to track a call through the script? Would this have anything to do with NTP?

6 REPLIES
Silver

Re: IPCC Script (Saturday & Sunday)

Can you post your script? You could use reactive debugging to debug the script. Using NTP sets time and date, but if the day isn't been identified correctly, it's probably not an NTP issue.

New Member

Re: IPCC Script (Saturday & Sunday)

It's been attached. Under the Day of Week section it almost seems that Saturday and Sunday are not being caught so it's going down to the queue.

Silver

Re: IPCC Script (Saturday & Sunday)

Are you sure that the bypassTimeOfDayCheck variable hasn't inadvertently been set to true?

New Member

Re: IPCC Script (Saturday & Sunday)

I checked that and it's set to false. Everything works fine Monday - Friday so I don't think this is the issue.

Silver

Re: IPCC Script (Saturday & Sunday)

Has the application definitely been refreshed? You could add a Label/Goto to jump directly to the Day of Week step to ensure it is being processed. However, the best way would be to run a reactive debug on the script and watch the call flow.

New Member

Re: IPCC Script (Saturday & Sunday)

Thanks a lot! I'll give this a shot tomorrow morning before our call center opens. I'll let you know what I find out.

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