Cisco Support Community
Showing results for 
Search instead for 
Did you mean: 

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. If you'd prefer to explore, try our test area to get started. And see here for current known issues.

New Member

ipcc seat

My IPCC 4.0x has this license: IPCC Express Premium Seat(s): 65.

What does it mean? Meaning 65 agents? Thanks

  • Contact Center

Re: ipcc seat

Yes, this is the number of simultaneous agents licensed for your system.

Hope this helps. If so, please rate the post.


Cisco Employee

Re: ipcc seat

IPCC Express Premium Seat(s): 65 means you are licensed for a combination of 65 simultaneous agents or superviors logged into the system.

New Member

Re: ipcc seat

Thanks. But I also see this:

IPCC Express Maximum Agents: 300

. Does this mean the capacity of this server only can support 300 agents total?

Hall of Fame Super Red

Re: ipcc seat

Hi CF,

Just to add a note to this good info from Brandon and Dennis;

Max. # of Configurable Agents Supported** = 300 (Maximum Supported on IPCC Express)

Max. # of Active Agents Supported** = 300 (In your case this number is 65 which is the Licensed Seats)

From this good doc;

Cisco IPCC Express Features and Specifications

Hope this helps!


"May your heart always be joyful And may your song always be sung May you stay forever young " - Dylan
New Member

Re: ipcc seat

Premium licenses give several features to IPCC, for example text to speech, voice recognition, and various HTTP integrations.

Depending on your server you may be able to have a maximum of 300 seats. A seat is good for a single agent login. For a premium license, it is good for 2 CTI ports.

You need a dual processor 7845 to actually get the full 300 seats, 300 CTI ports functionality.

Of special note: you can have many more than 300 agents. The seat licenses are for simultaneous logins. So in your case only 65 agents can be logged in at one time.