My client has requested agents not be put into a not-ready state after ring no answer. Would the 'Select Resource' step allow me to check for a ring no answer and then move on to the next agent, I tried to set the option in System Parameters to go Ready after Ring No Answer, but the call just seemed to loop on that agent.
If Connect is set to 'No' on the Select Resource step, then a Connect step is used to connect to the agent (this is useful if you need to do perform other actions, like populating Enterprise Data before connecting the call to the agent).
The Selected branch causes the agent to enter a Reserved state. If the Connect step fails, it won't go back to the Queued branch of the Select Resource step automatically; you need to jump back to the Select Resource step from the Failed branch of the Connect step.
Thanks for the clarification. One additional thing i'd like to know is whether the call considered dequeued after it the fail to connect step. ie. would the historical report show calls that fails to connect to their agents as dequeued calls?
The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...
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