I'm trying to determine which version of IPCC Express we have - Standard or Enhanced. Some information indicates we have standard, but we purchased additional agent licenses and not all "features" were enabled. Is there any easy way to tell? Also, is there any quick side by side comparison of the two vairants (Standard vs Enhanced)?
Locate your .lic file on the IPCCExpress server. In that if you see lines with INCREMENT CRA_ENHBlahblahblah, then you have enhanced version. If you see lines with INCEMENT CRA_STDblahblahblah, then you have standard version
Also, another way to check. If you have DB and Java nodes in your CRA Script editor, then you have enhanced version; if not, standard version
SIP traces provide key information in troubleshooting SIP Trunks, SIP
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Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
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