you need to check with your sales rep, there is an end of sale announcement on your CCM Release, you should eventually get an expansion for another 5 agents, you will need to pay a limited fee and it will work, not sure if that part number is still available or expired, please check with your Cisco rep or the PRH group.
The document is only available to partners so, in case you do not have access, I have reproduced the relevent bits below.
The Cisco Unified Contact Center Express Enhanced included in the bundle can be deployed, added to, or upgraded in every way that Cisco Unified Contact Center Express Enhanced purchased products may, including:
â¢ Adding more seats (subject to co-residency model limits)
â¢ Deploying on a standalone server dedicated to Cisco Unified Contact Center Express1
â¢ Upgrading to new Cisco Unified Contact Center Express Enhanced releases
â¢ Upgrading to other Cisco Unified Contact Center Express products including Enhanced and Premium
The exact number of agents that can be supported will depend upon the model of server you have and the number IP phones etc. registered to CallManager.
As long as you have a recent 7825 or better then I do not think that you will have a problem supporting two more agents.
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...