I have installed the supervisor desktop on a pc windows xp sp2 all firewalls disabled and installed the desktop agent in citrix. When the supervisor opens the app he can only see 1 agent logged in when there are 10 logged in taking call. After a couple of seconds a second agent will show up and disappear what is the cause for this and also the fix? HELP!
Are all agents using Citrix including the supervisor? If I remember correctly from the CAD documentation, there are some special considerations which need to be followed when using Citrix. Check the documentation on that. Also, this assumes that this supervisor is part of the agent team all 10 agents below to... right?
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...