I've installed IPCC/UCCX 5.02 running with Call Manager 6.1.1a. My problem is that the agent phone will not stay in the ready state when calls are presented to the Queue. I go into ready and call the trigger and phones immediately go to "Not Ready". Any thoughts on why this may be happening.
What happens when you run a debug on the script and call the trigger?
If the Not Ready state transition is happening at the Select Resource step when it attempts to connect to the resource, it may be a Calling Search Space problem. Can the CTI Port call the Agent extension?
I am having the same issue, and having no luck resolving it. what are the settings on your jtapi ports? i have given them unrestricted calling search space, and set the redirect CSS to DN CSS. any help would be great.
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...