Hi,I have an CUCM 6.1.3 with IPCC express 7.0(1) build 168.We are going to record using Verint Impact 360. The Verint engineers are asking for some parameters that I don't know where to find it:- The IPCC's CTI Server IP Address (side A) (I supose this is the IPCC Server IP Adress) - The IPCC's CTI Server Port (side A) - The ID of the PIM connected to the CallManager's ACD. - client ID, client passwordCan you help me??Thanks!!
That information is applicable to a UCC Enterprise or ICM system, not to a UCC Express system. Verint does provide UCCX integration, I believe it works through a database connection not a direct CTI link.
We are going to install Verint Ultra (not Witness), Does it work using a database connection too? I'm trying to find some document of the platforms integrations in the Cisco web but I haven't found anything.
SIP traces provide key information in troubleshooting SIP Trunks, SIP
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Please find the attached HTML document, download and open it on your PC.
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