I am running Cisco IPCC Express 3.5.(2) Enhanced edition for contact centre with CCM 4.0.(1). This is installed on Dedicated machine where CRA Server, VoIP Monitor and Historical Reporting is co-resident. I have configured two nic cards as described in Administration guides.
Everything is working fine but when is the Supervisor goes for call recording or Silient Monitor is doesn't work, although I can see a file created of the recording of 46 bytes in the folder
c:\program files\cisco\Desktop_config\Audiofiles\, but nothing more than that.
Note that I have already configured the switch for SPAN. I have verified my configuration with IRIS sniffer, it is working perfectly and capturing RTP packets but cannot get this successful on IPCC VoIP Monitor.
Can anyone help me in it, where I am failing, or does VoIP Monitor server need to be configured from which NIC to capture RTP packets.
The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...
This document describe how DST changes and how time changes are
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