Wrapup information is stored in the Termination_Call_Detail table, in the WrapupData column.
Actually, we have a customer where a custom CTI OS Agent Desktop is implemented, this Agent Desktop is sending three wrapup datas, they are written into call variables, which are stored in the TCD table as well (as Variable1, Variable2, Variable3)
I had to create a new report using the "Termination_Call_Detail" table found on the HDS. There is a field named "Wrap_up_data". If you are not adept at using infomaker to customize reports, Cisco has a nice step through. Search Cisco's site for it.
IntroductionCUCM Routing RulesDial String implementation PolicyCUCM Routing LogicSIP URI Call Routing Analysis+++ Case Study: 1 ++++++ Case Study: 2 +++Conclusion
Over the last few months, I have had the privilege of working on SI...
Are you getting this error “Installer User Interface Mode Not Supported. The installer cannot run in this UI mode. To specify the interface mode, use the -i command-line option, followed by the UI mode identifier. The value UI mode identifiers...