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New Member

IPCC

We have a issue with the agent, a call is routed to an agent, which then appears 25 times in rapid succession, finally being reported as 25 missed calls. The call is inaccessable from the screen, and the call drops on the calling end. This seems to happen twice a day to different agents, recently the IPT environment was modified to remove all load from the publisher, however the issue stayed away for 2 days before returning. The customer says this started happening some time after a phone load upgrade some 5 months ago. Customer will not allow us to upgrade to version 4 CM, until we have cured the issue. Any ideas?

2 REPLIES
New Member

Re: IPCC

what version of IPCC?

CAD or CTIOS client?

auto-answer on or manual answer?

How often is this occuring? to differnt agents each time or the same few?

What do the TCD and RCD records look like for these calls?

Cheers

Bully

New Member

Re: IPCC

IPCC version – 3.1.3sr2, agent version 3.1.3 (file version 4.5.2.4)

I believe its CAD

Manual answer

Customer using IPCC Express

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