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IPCC5X Agent workflow error

Hi

I am using CCX 5.01 and when agent finishes call and starts workflow, she gets the following error

The agent or workflow initiated action request failed.

Any thoughts?

cheers

Shahid

5 REPLIES
Bronze

Re: IPCC5X Agent workflow error

Try this bug CSCsf20938. What version of CallManager?

Bronze

Re: IPCC5X Agent workflow error

Thank, I am runnning CUCM 6.0 with IPCC 5.02 es02 build024

Any work around?

cheers

shahid

New Member

Re: IPCC5X Agent workflow error

i'm seeing the same error message. CUCM 6.01 and UCCCX 5.0(2) build 64

New Member

IPCC5X Agent workflow error

Was there any resolution on this?  I seem to be having this issue with a single agent.

IPCC5X Agent workflow error

Hi Jesse,

Could you please explain the issue in more detail. Like what is the call flow (what Agent is trying to perform here), also details of the Workflow defined in CDA, also post the workflow along with the Agent configurations.

Would also request you to please post the Agent logs to see what is really going on. Agent logs fan be found at

C:\Program Files \Cisco\Desktop\log

Thanks,

Anand

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