05-08-2006 04:39 PM - edited 03-13-2019 11:45 PM
HI
IPCC Express 4.01sr1 - I setup call redirect from to another queue at say 1000 which has a menu of
1 for A
2 for B
3 for C
I want it to go immediately into option 1 for A without the user pressing 1. Currently, it goes into the queue and the user needs to press 1.
Thx
05-09-2006 04:02 AM
You can use the Get Call info step and store the last redirected number as a variable, then add an if statement to see if this variable is == the original script number and bypass the menu and go directly to option A.
Chris
07-06-2006 03:48 PM
Unfortunatly, it encounters problems on this.
Oddly enough, it never works when I call the 800 number with "we encountered system problems"
but if I call the internal DID that the 800 is mapped to, it occasionally works.
07-07-2006 01:54 PM
Can you explain this more? Do you have to use a call redirect? Traditionally when I move a caller from one queue to the next I use the select resource step and the dequeue step. But I might be missing overall what you are trying to accomplish. If you could post the flow with a little more detail that might help.
Please rate any helpful posts
Thanks
Fred
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