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Bronze

IPCCE 4.02sr2 Call Redirect from to another queue

HI

IPCC Express 4.01sr1 - I setup call redirect from to another queue at say 1000 which has a menu of

1 for A

2 for B

3 for C

I want it to go immediately into option 1 for A without the user pressing 1. Currently, it goes into the queue and the user needs to press 1.

Thx

3 REPLIES
Hall of Fame Super Silver

Re: IPCCE 4.02sr2 Call Redirect from to another queue

You can use the Get Call info step and store the last redirected number as a variable, then add an if statement to see if this variable is == the original script number and bypass the menu and go directly to option A.

Chris

Bronze

Re: IPCCE 4.02sr2 Call Redirect from to another queue

Unfortunatly, it encounters problems on this.

Oddly enough, it never works when I call the 800 number with "we encountered system problems"

but if I call the internal DID that the 800 is mapped to, it occasionally works.

Re: IPCCE 4.02sr2 Call Redirect from to another queue

Can you explain this more? Do you have to use a call redirect? Traditionally when I move a caller from one queue to the next I use the select resource step and the dequeue step. But I might be missing overall what you are trying to accomplish. If you could post the flow with a little more detail that might help.

Please rate any helpful posts

Thanks

Fred

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