We are seeing agents unable to change their status on CAD. They need to restart CAD which helps for a while. This is from our logs - does anybody recognize this error?
1651: Jul 10 10:01:09.629 CEST %MIVR-ICD_CTI-3-CLIENT_SOCKET_CLOSED:Client connection closed: A specific description for a trace=ClientConnMgr before closing Socket:socket is Socket[addr=10.2.80.32,port=1258,localport=42027] for agentID:aisc
1652: Jul 10 10:03:51.300 CEST %MIVR-ICD_RTDM-3-STAT_CONDITION_FAILED:ailed: Module=ICD reporting component,Condition that should always be true=Resource Stats: PresentedAssociatedContacts cannot be negative,A reporting entity=ResourceStats(PresentedAssociatedContacts)
1653: Jul 10 10:11:35.871 CEST %MIVR-SS_RM-3-INCOMPATIBLE_SESSION_EXCEPTION:Undefined mnemonic 'INCOMPATIBLE_SESSION_EXCEPTION': Param_0=RM component,Param_1=com.cisco.session.IncompatibleSessionException: Session id: 189000000498, unable to clean sessions from id '127193/1' to '313992/2',Param_2=null,Param_3=null
1654: Jul 10 10:11:35.871 CEST %MIVR-SS_RM-3-EXCEPTION:com.cisco.session.IncompatibleSessionException: Session id: 189000000498, unable to clean sessions from id '127193/1' to '313992/2'
1655: Jul 10 10:11:35.871 CEST %MIVR-SS_RM-3-EXCEPTION: at com.cisco.session.impl.SessionManagerImpl.cleanSessions(SessionManagerImpl.java:1194)
1656: Jul 10 10:11:35.871 CEST %MIVR-SS_RM-3-EXCEPTION: at com.cisco.session.Session.cleanSessions(Session.java:1422)
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...