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IPCCX 3.5 MONITORING

A client had voip monitoring working in a remote site with 5 agent.

The client decided to move the voip monitoring to the central site...but now is does not work.. a file of 1 KB is just generating...I don't know why

Now the client wants to monitoring without voip monitoring.. is it possible??

I have been looking info about these issues, the 1KB file generating and how to configure IPCC for monitoring without voip monitoring.

Regards

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