Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

IPCCX 4.0(2) SQL Issue

Hi all.

The issue is about IPCCX Cluster HA, 2 nodes cluster.

In the Data Store control center the following message appears under Agents and Configuration Datastores.

"Error occurred while performing the operation. The cluster information and subscriber configuration does not match.

The subscriber might be dropped (Please check SQL server log for more details). Administrator need to refer the documentation on how to resolve this issue"

Under SQL enterprise manager a lot of logs like the following appears

"WRN craCheckLastActions :Publication (cra_agent_pub) does not exist!"

Need help, please.

Regards

1 ACCEPTED SOLUTION

Accepted Solutions
Silver

Re: IPCCX 4.0(2) SQL Issue

Try to de-activate and then re-activate the data stores on the SQL Subscriber box.

Cisco IPCC Express Edition IP/IVR Troubleshooting FAQ:

http://www.cisco.com/en/US/products/sw/custcosw/ps3651/products_qanda_item09186a0080988a7e.shtml#trouble-faq

Cisco Customer Response Solutions Servicing and Troubleshooting Guide:

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_4_0/troubleshooting/401/crs401st.pdf

2 REPLIES
Silver

Re: IPCCX 4.0(2) SQL Issue

Try to de-activate and then re-activate the data stores on the SQL Subscriber box.

Cisco IPCC Express Edition IP/IVR Troubleshooting FAQ:

http://www.cisco.com/en/US/products/sw/custcosw/ps3651/products_qanda_item09186a0080988a7e.shtml#trouble-faq

Cisco Customer Response Solutions Servicing and Troubleshooting Guide:

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_4_0/troubleshooting/401/crs401st.pdf

New Member

Re: IPCCX 4.0(2) SQL Issue

Hi irisrios

thank you for your help.

The issue was solved de-activating and then re-activating the data stores.

Regards

379
Views
0
Helpful
2
Replies