When the Routing Target Type of the Select Resource step is Resource, the output branches change to 'Connected' and 'Failed' (rather than 'Connected' and 'Queued'). In IPCCX 4.0 you can only connect to an Agent; you can't queue to an Agent (which makes sense when you consider the agent may not be available). On the Failed branch you could queue to a CSQ if the agent is unavailable.
I haven't tried it, but it would be interesting to see whether the selected resource can be stored in a session variable, so if the caller calls back before the session expires (by default within 30 minutes), the script tries to connect the caller to agent they spoke to originally before placing them in the queue.
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The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...