Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Users might experience few discrepancies in Search results. We are working on this on our side. We apologize for the inconvenience it may have caused.
New Member

IPCCx 4.0(4)SR1 - Work State Options

Hello,

We are using IPCCx 4.0(4)SR1 enhanced and are about ready to deploy a new script. During the testing the work button was brought up. Currently we have the agents go into automatic work for 10 seconds then they are made ready. This works great for the majority of the situtations but they would like to be able to use the "Work" button to put or keep the agent in a working state.

Is this possible?

Right now the button is always greyed out unless the agent is on a call and hits the ready button. As soon as the call is over however, the button is again greyed out.

Thank you!

120
Views
0
Helpful
0
Replies
CreatePlease to create content