Does anyone know how IPCCX calculates the Expected Wait time for a CSQ? I get very strange results when I try to use this to notify callers what their expected wait time might be. At times, I even get a result of -1. Any help would be appreciated
Thanks for the reply. I agree that some parameters are not worth mentioning and have built that into my script. During my testing, I put several calls in queue with few agents logged in to generate what I thought should be an expected wait time of several minutes. For several calls, I consistantly got an expected wait time of 54 seconds (even though all my calls had been waiting longer than that). Once I cleared those calls and put another call in queue, I got an expected wait time of -1 second. I want to make sure that I am using the correct parameter and that I am interpreting the results correctly.
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