Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

IPCCX 4.0.5 not reporting correct values

Hi,

I have IPCCX 4.0.5 that is not reporting correct values for agent states.

For example 4 agents can be logged in to the queue, but when you look at Real Time Reporting it shows 0 agents.

This same thing happens inside scripts that check for number of logged in agents. It returns 0 even when agents are logged in.

Any ideas on this are highly welcome.

1 REPLY
Silver

Re: IPCCX 4.0.5 not reporting correct values

97
Views
0
Helpful
1
Replies