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IPCCx 4.0 - Maximum agents logged in

Using IPCCx 4.0 premium - 60 seat license.

When we try to login anymore than 57 agents we are getting the following error "maximum number of license files reached". (The number of agents login in has been confirmed using the real-time stats tool on the appadmin pages).

Does anyone know where to start looking as I can't see any reason for only being able to login 57 out of the 60 seats?

Does logging in a supervisor decrease the seat license, as it doesn't show up on the real-time stats ?

Any help appreciated.

B.

2 REPLIES
Hall of Fame Super Silver

Re: IPCCx 4.0 - Maximum agents logged in

Yes, supervisor desktop takes up a license as well.

Chris

New Member

Re: IPCCx 4.0 - Maximum agents logged in

Thanks, it seems to make sense as we had a few supervsors login at the time.

Does you know how to check on how many supervisors are currently logged in? Is there a tool or a log file I can check

Thanks

b.

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