ipccx 4.0 SR1 patch upgrade

[bhatok]

I am trying to patch our ipccx to 4.0(1)SR1. I walk through all the steps in the CRS 4.0(1) Installation Guide until I get to logging into the ipccx server and running the CRS Update Tool. When I do this, I select the .tar archive and it says "The Update Utility is unable to extract the contents of the patch."

What am I doing wrong here, I'd like to get this server upgraded but so far it is not working.

[francis.labelle]

Follow the instructions at http://www.cisco.com/univercd/cc/td/doc/product/voice/sw_ap_to/apps_4_0/english/administ/crs403ig.pdf with the instructions in Chapter 10.

[bhatok]

Thanks for the reply. These are the same instructions in the 4.0(1) install guide that I followed. Not sure why but the patch will not install when I run the CRS Update tool and choose the .tar file.

[floresj]

Hi, i´ve got de same problem tha you had(have) with the CAD in Ready state. Did you find the solution?. I really appreciate your answer.

My ipcc is 4.0(2).

e-mail: jcflores@entel.cl

[bhatok]

I have not tried recently with the hard phones but with the IP Communicator it is working fine. Check to make sure your rmjtapi user is associated with all your agents devices in Callmanager.

[kbeverley]

Hi, I had the same problem and found if the file was located to deep in the local machines file directory the update tool would fail. I placed the .tar file i n the root directory and the tool then worked perfectly.

Hope this helps.

Regards,

Kevin

[bhatok]

I will try it again placing it in the root directory and let you know if it works.

Thanks,

Brandon Hatok

[srikrama]

Hi,

Try the workaround given in the following DDTS which will resolve your issue.

CSCsa98554

Note:Make sure that the patch is not stored on desktop.

Regards

Srikanth

[dheavey30]

I had a different error saying that the installer could not be launched.

Turned out that the windows permissions were too restrictive on the tar file I downloaded (default permissions). Changed it to the everyone group - full control and it worked straight away.

D