Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

IPCCX 5.0.2 Error JTAPI Client versions are inconsistent

I have Installed IPCCX 5.0.2 as a single node and i have CUCM v 6.0.1. Every thing went fine but now when ever i login to CRS Administration i get this error message

"Cisco JTAPI Client Versions are Inconsistent.Please go to Cisco JTAPI Resync in the Unified CM Telephony Subsystem to install the Cisco JTAPI Client"

there is no JTAPI Client update or install option under CM Telephony Subsystem. I have reinstalled the JTAPI Client on CRS server downloaded the same JTAPI Client from CUCM Plugins page and reinstalled it on CRS.

1 ACCEPTED SOLUTION

Accepted Solutions
Bronze

Re: IPCCX 5.0.2 Error JTAPI Client versions are inconsistent

Create c:\winnt and copy java folder there and try to resyn again. It should fix the problem.

8 REPLIES
Bronze

Re: IPCCX 5.0.2 Error JTAPI Client versions are inconsistent

Create c:\winnt and copy java folder there and try to resyn again. It should fix the problem.

New Member

Re: IPCCX 5.0.2 Error JTAPI Client versions are inconsistent

Great, It worked. Thanks a lot.

New Member

Re: IPCCX 5.0.2 Error JTAPI Client versions are inconsistent

Hi,

I was having same issue on my test machine, Thanks it worked for me as well.

Regards,

Iftikhar Ahmed

New Member

Re: IPCCX 5.0.2 Error JTAPI Client versions are inconsistent

Thanks btw this also works on IPCCx 7.0

Mick

New Member

Re: IPCCX 5.0.2 Error JTAPI Client versions are inconsistent

Great! Thanks a lot!

New Member

Re: IPCCX 5.0.2 Error JTAPI Client versions are inconsistent

1.create a folder named WINNT in c:

2.copy c:\WINDOWS\Java to WINNT

New Member

Re: IPCCX 5.0.2 Error JTAPI Client versions are inconsistent

It worked for me on UCCX 7.x as well. Does anyone know what exactly is the issue that causes this?

New Member

Re: IPCCX 5.0.2 Error JTAPI Client versions are inconsistent

Had some issue with "Unified CM Telephony subsystem" being in "partial service" state after upgrade from CUCM 7.0.2 to 7.1.2. My version of CUCCX is 7.0(1)SR03. Did "Cisco JTAPI resynch" and restarted CRS Engine - fixed issue.

394
Views
10
Helpful
8
Replies
CreatePlease login to create content