Our Client wants to record only 2-3 agent phones for testing purpose and we dont want to purchase any separate recording server or software. I want to know is there any way to record the calls on the IPCCX server? If yes then how ? Do i need to span configuration in this case ? we need full time recording not on demand and also for how many days can we strore the calls?
You can use the basic silent monitoring/recording stuff as a very basic solution. Once you get silent monitoring and adhoc recording working, you can use the Desktop Administrator to create a workflow group that starts recording in the Answered Event and stops recording for the Dropped Event. It will keep 7 days worth by default. No span ports required. PC's running CAD must be plugged into the agent's IP phone. Only G711 is supported. Recordings are managed via the Supervisor desktop. Not the most robust solution, but it works. Read up on getting getting the monitoring/recording working from the Supervisor client and you're there.
One more thing if i install this recording component on a separate server will it provide more storage or can i have more then 7 days of recording ? also do i need a MCS Server for this or any server can be used?
The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...
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