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New Member

IPCCX 6.X to work with CUCM6.X or not?

Dear All,

Please confirm that IPCCX version 6.0 can work with CallManage 6.0 or not?

Regards,

Ahmed Rizk

1 ACCEPTED SOLUTION

Accepted Solutions
Hall of Fame Super Red

Re: IPCCX 6.X to work with CUCM6.X or not?

Hi Ahmed,

IPCCX 6.0 will not work with CCM 6.x It is intended for use with CCM 4.3 specifically;

Check out Page 148,

http://cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_compatibility/matrix/crscomtx.pdf

Cisco CRS 6.0(1) includes several new features, including the following:

•Supports Windows 2003 Server operating system

•Compatible with Cisco Unified Communications Manager release 4.3

http://cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_6_0/release/notes/crs601rn.pdf

Cisco CRS 5.0(1) provide a variety of new features and functions, including:

•Compatibility with Unified Communications Manager 5.1 and 6.0.

http://cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_5_0/release/notes/crs501rn.pdf

Hope this helps!

Rob

3 REPLIES
Hall of Fame Super Red

Re: IPCCX 6.X to work with CUCM6.X or not?

Hi Ahmed,

IPCCX 6.0 will not work with CCM 6.x It is intended for use with CCM 4.3 specifically;

Check out Page 148,

http://cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_compatibility/matrix/crscomtx.pdf

Cisco CRS 6.0(1) includes several new features, including the following:

•Supports Windows 2003 Server operating system

•Compatible with Cisco Unified Communications Manager release 4.3

http://cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_6_0/release/notes/crs601rn.pdf

Cisco CRS 5.0(1) provide a variety of new features and functions, including:

•Compatibility with Unified Communications Manager 5.1 and 6.0.

http://cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_5_0/release/notes/crs501rn.pdf

Hope this helps!

Rob

New Member

Re: IPCCX 6.X to work with CUCM6.X or not?

Thank you Rob for your feedback

Hall of Fame Super Red

Re: IPCCX 6.X to work with CUCM6.X or not?

Hi Ahmed,

You are most welcome my friend :) It's always a pleasure dealing with kind people like yourself.

Have a great weekend!

Rob

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