1.What is a reserved state in 'Agent State Summary Reports'
Agents are placed in a reserved state when the ICD subsystem chooses them on a Select Resource step. They remain in this state until the MIVR subsystem allows the ICD to start ringing the agent's phone. This always happens for a few seconds while the server does it's thing. A common reason why this might be a larger amount of time would be a step within the queued branch that is set to be not interruptable.
2.I have defined reason codes in CCX Desktop Administrator, which I can select also while before agent goes in not ready mode.
But I can't see them when I generate the 'Agent Not Ready Reason Code Summary Report' .
It seems to me it is showing under other 'Other RCs'. How to see the individual breakup of agents for each reason code?
The report only has room for eight reason codes per the HRC User Guide for this report. It shows the system defined ones first but you should be able to show others if you filter the report to those instead.
3.How to generate reports for the 'Wrap codes', which I have defined using desktop Administrator.
The Agent Wrap-up Data Summary report looks good for this.
The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...
This document describe how DST changes and how time changes are
implemented in DST. Daylight Saving Time (DST) is the practice of
setting the clocks forward 1 hour from standard time during the summer
months, and back again in the fall, in order to make b...