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IPCCX Abandoned call

How do I (can I)alter the time at which a call is regarded as 'abandoned' for the purposes of historical reporting. i.e if a caller is serviced satisfactorily by a welcome announcement and then hangs up before queueing to any CSQ, its not really an abandoned call but it shows up as such. IPCCX V4

1 ACCEPTED SOLUTION

Accepted Solutions

Re: IPCCX Abandoned call

hi bruce,

you can use the set contact info step, and mark the call as handled.

Regards,

stephane.

1 REPLY

Re: IPCCX Abandoned call

hi bruce,

you can use the set contact info step, and mark the call as handled.

Regards,

stephane.

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