You can use the set contact info step, and mark the call as handled. In IPCC Express, every call that is not handle by an agent is marked as an abandoned call. If you would like that a call was not marked as 'Abandoned', for example in a self-service IVR application or when you transfer the call to Unity or an extension, you have to mark that call as 'Handle'.
You have to use the 'SetContactInfo' node on the 'Contact' group in CRS script Editor. Select the 'Handled' attribute and assign it the 'true' value. In this way the contact will not marked as abandoned.
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...