12-28-2005 02:06 PM - edited 03-13-2019 11:24 PM
I am trying to get IPCCX 4.(0)1 working but all the Cisco documentation is tough to follow. I have created agents in CRS and defined skills. The phones are setup in CCM and users are assigned to the phones. The phones can call one another. When my agents try to login to Cisco Agent Desktop they can login but they can't go to the ready state. It says the phone is out of service with reason code 32759. Can anyone please tell me why my phone would be out of service?
Thanks,
Brandon
12-29-2005 09:48 AM
Have you associated the phones with the RMJTAPI user and indicated an ICD extension in CCM User configuration?
Brandon
12-29-2005 01:37 PM
Yes I have. I am able to get agents logged in via IP Communicator but not when the have a 7960. I have the rmjtapi user associated with the 7960's just as I do with the IP Communicators. It just gives the error that the extension is not in service.
12-30-2005 04:09 AM
Phone Network Failure
In the event that an agents phone loses its connection to the network, the agent is
automatically moved to the Not Ready agent state, and will see a popup window
displaying a message that the phone is out of service.
The supervisor will see the change of agent state in the Agent ACD State Log report,
along with the Device out of service reason code (code 32759).
Cisco Supervisor Desktop User Guide 6.1(3)
38 9-Dec-05
The agent must drop any call he or she is on in order for the phone to reconnect to
the network. If the agent continues on a call, CAD will not be able to show the calls
actual length because it shows as terminated in the system.
When the phone comes back into service, the agent will see the popup window
display a message that the phone is in service. The agent can then change the agent
state back to Ready and resume taking calls.
www.cisco.com/application/pdf/en/us/guest/products/ps6488/c1626/ccmigration_09186a00804a2399.pdf
Cheers
Vlad
12-30-2005 04:19 AM
Phone Network Failure
In the event that an agents phone loses its connection to the network, the agent is
automatically moved to the Not Ready agent state, and will see a popup window
displaying a message that the phone is out of service.
The supervisor will see the change of agent state in the Agent ACD State Log report,
along with the Device out of service reason code (code 32759).
Cisco Supervisor Desktop User Guide 6.1(3)
38 9-Dec-05
The agent must drop any call he or she is on in order for the phone to reconnect to
the network. If the agent continues on a call, CAD will not be able to show the calls
actual length because it shows as terminated in the system.
When the phone comes back into service, the agent will see the popup window
display a message that the phone is in service. The agent can then change the agent
state back to Ready and resume taking calls.
www.cisco.com/application/pdf/en/us/guest/products/ps6488/c1626/ccmigration_09186a00804a2399.pdf
Cheers
Vlad
12-30-2005 05:51 AM
The phone doesn't lose it's connection...I am able to call it from another phone at anytime. A hard phone does work with CAD right?
12-30-2005 06:07 AM
Definitely. We use CAD with 7940s. Are your phones running the latest firmware?
Brandon
12-30-2005 06:31 AM
Everything i working fine with me
Cheers
Vlad
01-09-2006 09:29 AM
Do you have to have Extension Mobility in order to use hard phones?
01-09-2006 09:37 AM
It's not required to have Extension Mobility in order to use hard phones.
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