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IPCCX Agent Summary Report Outbound Call Missing

Hi all,

I have a client running IPCC Express. They are reporting that when they run the Agent Summary Report some Outbound Calls are showing up. Interestingly some calls do and some don't. The outbound calls in question are being placed from their IPCC extension with the agent logged in and in a ready state. Inbound calls show up fine. I'm at an early stage in troubleshooting this. I was wondering does IPCCX pull data for it's reports from the CCM CDR database directly or from the CAR database the same way that CAR reports are generated? Or does it record them independently of CCM?

Thanks in advance for any assistance.

2 REPLIES
New Member

Re: IPCCX Agent Summary Report Outbound Call Missing

The SQL query ran sort by the agent name. Problem with Historical reporting client.

Try Bug - CSCsg48077

Hall of Fame Super Gold

Re: IPCCX Agent Summary Report Outbound Call Missing

Total random answer above, rated as such.

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