I am having an issue where a user that is part of CSQ group and has no skills continously recieves calls even when not logged in.
what happens if that if the other agents in the same do not respond to an incoming call, the calls goes to the agent. this is not the desired action.but i do not seem to find where this goes wrong. basically ab agent with no skills is not supposed to revieve calls as to my knowledge.
You can keep UCCX script in Reactive script mode using Debug -.Reactive Scrip monitor mode select the script where the call is being routed from, send a test call to this script, you can see a stpe by step execution of this script and point to the exact location from which step it is being transfered from.
As far as my knowledge, if the Agent is not logged in calls will never be routed to him by UCCX routing logic. Unless if someone is trying to reach him through AA or directly to his extention.
Any chance the other agent phones route to another extension when they don't answer? Try calling the other agents directly and make sure he doesn't answer and see if the call then rolls over to the agent you're talking about.
the problem got actually solved when i did a reset on the phones. i guess after removing the skills from the user, i had to reset the phone,and this now works.it must have had an instance of the last configuration stuck on it's configurations.
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The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...