Re: IPCCX Agents going Not Ready State Automatically
I had the same issue, it turned out that the CTI ports have a CSS that can't call the phones. So the scenario is as follows, the call comes in.. gets routed to an agent rings once and then automatically goes to the not ready state.
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...
If you have 2 ISR routers, one acting as Failover, do we need to have both the same number of SRST licenses on the 2 routers?
No. You will only need the SRST licenses on the primary router. Because this feature...
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