Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
New Member

IPCCX Agents going Not Ready State Automatically

Hi,

Customer using IPCCX 5.0 Premium,

The problem they are facing is, the agents are going to "not ready state" automatically from the ready state and there is no specific time interval when this issue occurs.

4 REPLIES

Re: IPCCX Agents going Not Ready State Automatically

Is it only one phone or is it all agents? Is that phone part of the jtapi user? Is that phone in the right CSS?

david

New Member

Re: IPCCX Agents going Not Ready State Automatically

its affecting all agents, all phones are part of the jtapi user.agents resides in same css

New Member

Re: IPCCX Agents going Not Ready State Automatically

Hi Ali,

I had the same issue, it turned out that the CTI ports have a CSS that can't call the phones. So the scenario is as follows, the call comes in.. gets routed to an agent rings once and then automatically goes to the not ready state.

Please rate this if you found it was helpfull.

Nick.

New Member

Re: IPCCX Agents going Not Ready State Automatically

thanks........

149
Views
3
Helpful
4
Replies
CreatePlease to create content