Cisco Support Community
Showing results for 
Search instead for 
Did you mean: 

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

IPCCX and Windows 7

What version of IPCCX supports Windows 7?



Hall of Fame Super Silver

Re: IPCCX and Windows 7

I belive you are referring to the IPCCX CAD on client PC, the answer is none at this point, however I do have customers running CAD in XP compatibility mode that work just fine.



New Member

Re: IPCCX and Windows 7

8.0 will be when it comes out i believe. Nothing out currently is but all the agent software out there will work if you don't mind about no support. You just have to troubleshoot compatibility on the MSIs to bypass the OS check. It even works in x64/


Re: IPCCX and Windows 7

I have found an option on installing CAD and Supervisor desktop on Windows 7 by doing the following:

- Copy the installation to local machine

- Right click on installation file click on Properties

- Select the compatibility tab

- check mark Run this program in compatability mode for "Previous version of Windows"

This will let you install the CAD, but I have not able to start the CAD yet. It keeps doing Services Update over and over again.

Dat Pham


Re: IPCCX and Windows 7

I have tried on 3 different systems. 2 of them are working ok. One is just doing update all the time everytime it starts.


New Member

Re: IPCCX and Windows 7

Or instead of using the compatibility troubleshooter built into Windows 7, if you download the program called 'Orca' you can open the MSI file and edit the properties of it.

Once you have Orca, browse to the Agent Desktop installer .MSI file and open it.  Then under the Tables menu on the left, click on the 'Launch Condition' table.  Then delete the line in the right-hand pane that talks about the operating system not being compatible.  Once this line is deleted, go to File, and Save the MSI.

This also works for Desktop Supervisor

Re: IPCCX and Windows 7

Oh boy, I'm going to go try this right now.  Thanks for the tip.

Anthony Holloway

Please use the star ratings to help drive great content to the top of searches.
New Member

Re: IPCCX and Windows 7

I am able to install Cisco agent Desktop Version 7.0(1) with above said work around, however when i open CAD i am getting an error message that " A Licencing error has occured. Please try again in five minutes. If the problem persistes, please see your log file"

"Licence Server is down"

My IPCCX server is up and running with 5 seat licence. Please advice.


New Member

Re: IPCCX and Windows 7

Excellent answer.  Worked perfectly for me on two machines so far.  Thanks!