05-13-2007 10:18 PM - edited 03-14-2019 12:51 AM
Hello all,
I have IPCCX 4.0(5) installed and all services be enabled. I installed Cisco Supervisor Desktop and Cisco Agent Desktop. I can start recording in Supervisor Desktop when an agent receiving a call. I can see the recorded file in CSD > Recorded File. However, when I play this recorded file, or save it to a .wav file and plat it, I could not hear anything. Is there a settings somewhere that could fix this problem?
Thanks.
05-18-2007 05:29 AM
This can be a issue with the codec that is used to record g.711 or g.729.
You can use sound recorder to convert to the required codec.
sound recorder properties , convert now. or use MOH translator to convert.
http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_tech_note09186a00805997bc.shtml
06-25-2007 11:23 AM
On the recording server, what size are the recording files?
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