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New Member

ipccx call routing not working

Hi,

I have UCM 6.1(2) and IPCCX 5 using IP Phone Agent.

My AA route point works fine and can route to an entered number phone

My agent can log on to IPPA fine and screen says ready

When I dial the ICD route point I get the announcement that all agents are busy and then the system sets my ready agent to not ready.

Debug shows that IPCC selects the correct agent, but then it sets the agent to Not ready, as though it has tried to deliver the call and there is no answer.

Any ideas would be most welcome, thanks.

3 REPLIES
Hall of Fame Super Silver

Re: ipccx call routing not working

The issue is most likely Calling Search Space/Parition configuration on CallManager. Ensure that the CSS applied to the cti ports has access to the agent's ACD line parition.

HTH,

Chris

New Member

Re: ipccx call routing not working

Hi, Thanks for the response.

That was exactly the problem.

Hall of Fame Super Silver

Re: ipccx call routing not working

Glad it worked for you, please rate all useful posts!

Chris

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