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Community Member

IPCCX Calling Number ID

I have installed IPCCX 4.0 Standard Edition, I want to redirect the calls to diferent menus depending the country code. I need some help to know how to write this part of the script. The variable Calling Number Id is an string and I don't know how to get Country code.

Cheers

3 REPLIES
Community Member

Re: IPCCX Calling Number ID

I solve the problem

Cisco Employee

Re: IPCCX Calling Number ID

Jorge,

I don't think there is a way to do this is IPCC Express Standard. The reason is because you need to be able to substring the country code from the full ANI.

In IPCCx Enhanced/Premium you can use the "Expressions Editor" under the "Set Variable Object" to substring the country code from the full ANI.

You would enter an expression like

= Set strCountryCode = strANI.substring(x,y)

where x would equal the first position of the country code & y would equal the number of characters.

This would give you a new string varible called "CountryCode".

Community Member

Re: IPCCX Calling Number ID

I configure

Get call contact info CallingNumber id, then

set to another variable (long) the value on CallingNumber.

End if steps to check the number for exemple:

from 31000000000 to 31999999999 = Netherlands.

I only to do it for one country.

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