I would like to know how can I add a '0' before the ANI number that I get in the "Get Call Contact Info" step and send this new value to the CAD and to the agent phone as the ANI number. This would get easier the callback for the agents.
I would suggest doing the transformation on CallManager before sending the call to UCCX. You can use tranlsation pattern that matches the CTI RP number and prefix digit under calling party transformation.
Thanks a lot for your kind advice. We thought about that posibility, but we wanted to avoid to create two elements (Translation pattern and application trigger) per trigger In any case, if there is no other option this would work.
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The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
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Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...