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Community Member

IPCCX:CRS:RTR Status :Not Connected

Hi,

I am facing below problem:

When we try to check the Real Time Reporting status , it shows the status as not connected. We are not able to view any real time statistics.

Version details are as follows:

Cisco Application Administration - 4.0(4)SR01_Build029

Package: IPCC Express Premium

4 REPLIES
Cisco Employee

Re: IPCCX:CRS:RTR Status :Not Connected

I have seen this before & the two fixes I have seen are are:

1) Check to make sure your JTAPI versions match between Call Manager & UCCX.

2) Server reboots also seems to clear the issue up.

Community Member

Re: IPCCX:CRS:RTR Status :Not Connected

Hi,

I checked the RTR subsystem and Database subsystem.

RTR subsystem was running but database subsystem was stopped.

Rebooting the the server solved the problem

Community Member

Re: IPCCX:CRS:RTR Status :Not Connected

Rebooting the server resolved the problem.

Community Member

Re: IPCCX:CRS:RTR Status :Not Connected

I am also having this problem with 5.0(2) UCCX Standard. The RTR subsystem is in services, as is everything else. RTR was working fine, and now I get the status: not connected.

Has anyone seen another solution other than a reboot?

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