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IPCCX CSQ and Resource

Does anyone know if you can use both CSQ and Resource settings in IPCCX at the same time? We are currently utilizing CSQs but want to also start routing via agent-based. Any issues integrating these two?

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Re: IPCCX CSQ and Resource

Hi,

It is possible. Resource routing doesn't support queuing. I did solution that connect caller to the same agent as previous call to CC. If agent is busy caller is connected via queue.

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regards,

PK

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