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IPCCX CSQ queue call limit

Hello, does anybody knows if there is a limit in the number of calls in hold (queued) in a CSQ in Cisco IP Contact Center Express, when there is no agents available to take a call?

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Super Bronze

Re: IPCCX CSQ queue call limit

Hi

Assuming you haven't applied any extra limitations (max sessions, or via scripting) you are limited by the number of CTI ports you have created in the CTI Port group associated with the trigger that a call arrives on.

So 10 CTI ports = 10 callers in queue (callers don't use a CTI port once they go to an agent).

300 CTI ports = 300 callers

Aaron

Please rate helpful posts...

Aaron Please remember to rate helpful posts to identify useful responses, and mark 'Answered' if appropriate!
1 REPLY
Super Bronze

Re: IPCCX CSQ queue call limit

Hi

Assuming you haven't applied any extra limitations (max sessions, or via scripting) you are limited by the number of CTI ports you have created in the CTI Port group associated with the trigger that a call arrives on.

So 10 CTI ports = 10 callers in queue (callers don't use a CTI port once they go to an agent).

300 CTI ports = 300 callers

Aaron

Please rate helpful posts...

Aaron Please remember to rate helpful posts to identify useful responses, and mark 'Answered' if appropriate!
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