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Community Member

IPCCX Directory Service Synchronization Error

Hi,

We have an IPCC Express 4.0(5a) cluster.

When I try to synchronize Directory Services from Cisco Desktop Administrator, a message prompts me that synchronization completed with errors.

What may be the reason? Where can I troubleshoot this (log files..)?

Thanks

2 REPLIES
Community Member

Re: IPCCX Directory Service Synchronization Error

Hi,

Here is the error message found in the DirAccessSynSvr0001.log under C:\Program Files\Cisco\Desktop\log :

09:04:30 05/03/2007 INFO ACMI0016 AcmiConnectionMgr::EstablishConnection: No confirmation in starting session .

What may be the reason ?

Red

Re: IPCCX Directory Service Synchronization Error

first, run C:\Program Files\Cisco\Desktop\bin\postinstall.exe to verify the CallManager IP address is correct.

if that didn't fix it, run C:\Program Files\Cisco\bin\CRSAdminUtil.exe to synchronize CCMService password.

if that didn't fix it, open a TAC case.

The logs are C:\Program Files\Cisco\Desktop\log\DirAccessSynSvr*.*

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