This is indeed possible. What you have to do is to create a script where you will check your user credentials and then hang up after collecting a callback number.
Then, in the same script, you have to use the step "Initiate call" to have a call initiated from your IVR port to an agent. Once the call is established, you can simply forward it to the caller's phone number.
I know this seems to be tricky but that it is the only way to do callback with IPCCX.
I just whant to be sure that I don't need the Premium version. I need to buy a server to install the software, and don't whant to spend money and find out that the Enchanced version doesn't to what i whant.
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...
If you have 2 ISR routers, one acting as Failover, do we need to have both the same number of SRST licenses on the 2 routers?
No. You will only need the SRST licenses on the primary router. Because this feature...