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IPCCX Enterprise Data Formatting

Is there any way to modify the formatting of the Enterprise Data fields. Basically I want to call attention to a priority call by either changing the color of that line, popping up another window, or something to that effect.

I already have a 'Call Type' enterprise data line that says 'Priority' or 'Normal' based on script settings

Any ideas?

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Accepted Solutions
VIP Super Bronze

Re: IPCCX Enterprise Data Formatting

You can't modify the display of the Enterprise Data within CAD; however, you could create a workflow action to get the agent's attention.

I would create it on the ringing event for this type of scenario.

Please remember to rate helpful responses and identify helpful or
1 REPLY
VIP Super Bronze

Re: IPCCX Enterprise Data Formatting

You can't modify the display of the Enterprise Data within CAD; however, you could create a workflow action to get the agent's attention.

I would create it on the ringing event for this type of scenario.

Please remember to rate helpful responses and identify helpful or
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